FAQ

How can I place an order?
To place an order, simply select the desired product, place it in the shopping cart and go to the checkout. There you enter your delivery address and payment information. Once payment is confirmed, your order will be processed and shipped.

How long does shipping take?
The delivery time is usually 5-10 days. Please note that orders can sometimes take a little longer to process, especially during peak times or when demand is high.

Can I change or cancel my order?
Orders can only be changed or canceled within 24 hours of being placed. Please contact us as soon as possible with your order number and the desired changes. After this period, it is unfortunately no longer possible to change or cancel your order as it is already being processed.

Which payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and Twint. All payments are secure and encrypted to protect your data.

How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery online at any timeHow can I return or exchange an item?
If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receipt. Please contact our customer service for a return authorization and instructions. Return shipping costs are the responsibility of the buyer unless the product is defective or incorrectly delivered.